Consulting on Management & Quality Systems

Why you need to redesign processes as you grow?

Many growing organizations have found, what stagnates their growth is the bottlenecks in the process. The processes required are different, depending on the type and size of the organization. The informal processes that worked very well for a 30 member organization may not work for a 100 member organization; or a process for 300 strong organization may not work for a 3000 strong. As the organization grows, complexity grows exponentially and you will need more streamlined, collaborative, automated, and integrated processes.

Processes do play a major role in keeping a company healthy, profitable and growing, because all the value that an organization creates is the outcome of a set of processes. By controlling the process, you can control the outcome.

You can choose to go for small continual process improvements or change your critical processes in sprint mode or go for total business transformation. Process improvements in sprint mode is good for organizations having an already matured and effective process. Total business transformation requires high investments in digitization, involves structural changes and is risky. Process improvements in sprint mode leverages your current capabilities and protects your investments, yet effective and quick to produce business results; this approach is more appropriate for most of the Indian SMBs (small and medium businesses).

Business Process Transfromation

You can transform your business processes using our approach. Following are some of the highlights.

Sprint projects for quick results

We recommend sprint approach to process improvements. This will help you to address your critical issues quickly and you will start getting the desired business results in about 1 month. Each sprint project is typically one month duration and may consume only about 4 to 6 consulting days. This means low investment and high return and it is affordable even for small organizations.

High-value deliverables

Deliverables of each project could include updated process documents, templates, checklists, training materials, applications, dashboards, integration to QMS/applications, audit checklists, training, and implementation effectiveness reviews. Process changes may require change in beliefs and behaviors and our approach addresses that.

Process simplification & integration

Some organizations may have the processes in place, but need just timely alerts. We can add closed loop feedback systems, alerts and dashboards to your processes. Dashboards could be for just one process or for several processes. Dashboards can have drill downs and roll up features. It can be developed in the Balanced Scorecard format also. For small organizations, dashboards could be built using Excel. Once you have the management systems and dashboards in place, managing your business is no more a big deal; you can focus on growth rather than struggling with issues.

Business dashboards

Once you have streamlined your processes, you can build dashboards for key business processes and track them for results with certainty. You can integrate them to have it in a Balanced Scorecard format. If you have IT Applications for the processes, the dashboard also can be automated; if you don’t have, it could be semi-automated. Building dashboards streamlines the management reporting across various levels and roles in the organization. Automated dashboards can have rollups to company level or drill downs to transaction level.

Once you have this, several operational issues and data quality problems will be things of the past and you will have precise control on the business operations. By improving your business systems in sprint mode, you get a steady stream of new organization capabilities and a culture of continual learning and innovation – in turn will attract great talents and prestigious clients.

We can help you to identify the gaps/inefficiencies in your processes for a minimal cost. You could test drive a short pilot project to address one of your key concerns? Let us discuss.

Quality Advisory Services

Do you find recurring quality or productivity issues in your organization, even after years of ISO or CMMI implementation?

Issues such as

  • Lack of visibility into what is going on in various projects/groups
  • Quality focus is on compliance, and not on business effectiveness
  • People are narrowly focused on their activities and they often lack the systems view
  • Processes such as metrics, risk management, CAPA (Corrective and Preventive Action) are weak in implementation
  • Processes for the enabling functions such as HR and IT are weak
  • QMS and IT applications are not seamlessly integrated; QMS has become fragmented and complex.
  • No tangible business benefits from the quality certifications

If you are facing these challenges, we can work together to address the above issues and bring in processes that can drive business efficiency and operational excellence.

We can help you develop a quality vision and roadmap, and work with your Quality Team / Management Team to drive process changes that are aligned to the business strategy and to the contemporary quality practices.

Our core experience is in integrating QMS, IT Systems, HR Systems and other organizational systems for smooth business operations. Our expertise is in implementing closed loop feedback systems, automated alerts and dashboards. Organizational changes we facilitated invoked minimum resistance, because of process automation, systems thinking and gamification.

What are the operational challenges that you want to address through process improvement initiatives? We can bring new perspectives and approach, in addressing the same. Please contact us for a detailed discussion.